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Planning enquiry service for Australian councils

Improve your council’s customer experience and reduce delays with myLot Enquire – the AI-powered service answering planning enquiries 24/7 across Australia.

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Visual of the Enquire tool on mobile and it's user interface
TRUSTED BY COUNCILS THROUGHOUT AUSTRALIA

Improve planning access and save budget

Co-developed with council planning teams, myLot improves the experience for everyone.

24/7 access

Up to 50% of myLot enquiries are after business hours, making planning more accessible.

Save $100/enquiry

myLot provides residents accurate reports in minutes, reducing repetitive admin and planning team burnout.

Visual of the Enquire tool
how it works

More powerful than common AI tools. Here’s how it works.

Not just another chatbot or common tool, myLot’s powerful AI uses real-time data from regulations, mapping and your planning scheme to provide accurate site-specific responses and clear Application Requirements.

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Get pricing info

Residents enter an address into myLot and what they want to do (e.g. build, renovate, remove).

myLot guides them through questions to determine if they need a permit.

Residents receive a report with clear Application Requirements so they know what to do next.

Conversations are logged for your planning team, making it easy to review recommendations and continue conversations if needed.

Your team receives assessment-ready applications. And council gains data and insights to guide policy and action, earlier.

Visual of the Enquire tool on mobile and it's user interface
Visual of the Enquire planning tool on mobile
Visual of the Enquire tool and it's mobile interface
Visual of the Enquire tool as it would be used by a council planner
Visual of the Enquire tool as it would be used by a council planner

Market-leading technology with proven accuracy and local support

myLot has already handled thousands of planning enquiries accurately from simple to complex, helping residents feel more informed and empowered and reducing pressure on planning teams.

Advanced & multi-lingual

Clean design and an intuitive experience make myLot easy to use, while superior GIS underpins site-specific answers. Clear language and a multi-lingual interface help councils serve diverse communities.

Always up to date

myLot is instantly updated with regulation and code changes so your planning team can adapt much faster to changing political environments. We keep myLot updated so you don’t have to.

Safe & reliable AI

Designed for security at every step, myLot is a safe choice that doesn’t require integrations and keeps customer data within council. We set up and maintain it for you, and we’re here in Australia for help.

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Trusted across Australian states and planning schemes

With proven adaptability across jurisdictions, planning schemes and complexities, myLot works across Australia from regional to metro and growth areas.

Market-leading technology made here in Australia, with reliable local support.

“With myLot, residents ask questions and get the information they need to make decisions earlier. And when they do talk to council, they’re more confident and know what they need to provide us.”
Photo of Amanda from Yarra Ranges council.
Amanda Kern
Manager Planning & Building
Yarra Ranges Shire Council
“We’ve worked iteratively with myLot so the result is a planning solution built by planners, for planners. myLot is a hand-in-glove collaboration – that’s why it works.”
Photo of Sean from Wollondilly council.
Shaun Beckley
Executive Planner, Business and Investment
Yarra Ranges Shire Council
<3 months

Fast implementation period so your council and community see benefits quickly.

Ready to join other Australian councils using myLot?

See how myLot will help your council planning team and join our roll-out program across Australia.

Book a demo